FAQ

Easy! Just add /lp-connect to the end of your website URL (like this: yourwebsite.com/lp-connect) and hit enter. That’ll take you straight to your login page—no detours needed.

We’ve got your back!
There are a couple of easy ways to get your promotions up and running:
Want to do it yourself? Follow these step-by-step instructions
Prefer we handle it? Send your promotions to our support team and we’ll take care of the rest.

The TracTru Support Team has you covered!
Need a new user set up? Just send us their first and last name along with their email address to support@tractru.com, and we’ll get them up and running in no time.

Need a change? We’re on it!
Just send the updates you’d like to support@tractru.com, and the TracTru Support Team will take it from there. We’ll have it fixed up in no time.

No longer carrying a brand? No problem!
Just let the Support Team know which brand you’d like removed, and we’ll take care of the rest—quick and easy.

You’ve got options—and we’ve got your back!
You can send your edits straight to the Support Team, or follow the step-by-step instructions to make the changes yourself.

Either way, we’re always just a call or email away if you need a hand!

Need to update store hours? Easy fix!
Head to the Locations section in the backend and select the location you want to update. Scroll down to the Hours section, make your changes, and then just hit Publish—that’s it! You’re good to go.

 Ready to update your hero?No problem!

Click here to explore step-by-step guides and video walkthroughs for each Hero layout.

Great question! Image sizes can vary depending on where you’re placing them. Follow this link for our full walkthrough, including best practices and recommendations for each section of your site.

Yes—once Kubota gives the green light, your offers will be live!
They’ll automatically appear on your site’s Kubota Featured Offer banner on the homepage, as well as the Equipment Specials page.

Once you’ve logged in to the Social+ dashboard, you’re ready to connect your social media accounts. You can connect as many accounts as you’d like with no extra charge. We provide support for Facebook, Instagram, TikTok, Google Business Profiles, Twitter/X, LinkedIn, and more.

To connect a new account, select one of the small circle icons in the top right corner of your dashboard, just to the left of the pencil icon. Accounts you do not currently have connected should feature a gray ? symbol. Select the account you want to connect (TikTok, for example). 

This should open a pop-up window that takes you directly to the desired social media platform. From there, simply log in like you would through the website or app. If the connection is successful, the circle icon in the top right corner will now feature your profile picture.

If you ever see one of these circle icons with a red X on it, that means your account has been disconnected from Social+. To reconnect it, click on the red X, select Relink network, and follow the same steps as above.

When you originally signed up for Social+, you most likely filled out a form and indicated the equipment categories you’d like to feature. We use these Equipment Groups to determine what posts to schedule on your page. For example, if you sign up for the “Track Loaders” Equipment Group, we will create and schedule posts that showcase the SVL97-3, SVL75-3, etc. 

If you ever spot a post about a piece of equipment that should not be featured, please let us know! We can always update your Equipment Groups if your selection has changed.

Definitely! You have full control to move, edit, or delete any posts we’ve scheduled on your dashboard. We encourage dealers to customize their dashboard to best fit their goals.

To make changes, simply navigate to the Scheduler tab and click into a post. From there, you can change the caption, swap out photos/videos, change the posting time, or delete the post altogether. Be sure to hit Save in the bottom left corner when you are finished with your changes. 

If you only want to change a post’s scheduled day, you can also drag and drop posts directly from the Scheduler’s calendar view.

Absolutely! Social+ is an excellent way to schedule your own customized content. There are two ways to create your own posts:

Creating a Post From Scratch

To create a new post from scratch, click on any empty day in the Scheduler Tab. This will open a new window where you can type a caption, upload images and videos, choose what social media networks to post on, schedule what day and time to post, etc.

When you’re finished creating your message, click Schedule Post in the bottom left corner. Your new post should now be highlighted in green. 

Alternatively, if you’d like to post something immediately instead of scheduling a post for the future, you can use the Post Now button at the top of the page.

Creating a Post Using Libraries

Need a starting point for your new post? Looking for a quality image or catchy caption? Try using our Libraries! The Libraries feature stores every post we’ve ever created and organizes them by category. 

To get started, navigate to the Libraries tab under the Social dropdown menu. Then choose the category of post you’d like to create (Zero-turn mowers, tractors, Section 179, holiday posts, etc.) From there, you can choose from a number of post templates. 

Once you’ve decided on a post, click the small calendar icon on the right-hand side and make edits like you would on any other post! Be sure to select the time & day you’d like to schedule the new post.

We encourage dealers to customize their content as much as possible. We like to think of our posts as a good starting point, but the biggest benefit of Social+ is that it allows you to create and schedule your own content. We provide time-saving tools and templates, but you know your community better than anyone! 

Dealers who see the most engagement focus on localized content. This includes replacing corporate images with photos/videos of your dealership, posting about current specials/sales, posting about events in your area, etc. You want your content to feel specific and relevant to your followers.

We also encourage dealers to post people-centered content. People like to see other people when they’re scrolling! This could include participating in social media trends, posting about staff birthdays or anniversaries, filming equipment walkthrough videos, etc. The more smiling faces you feature in your posts, the more your content will come across as organic and personable.

Besides creating, scheduling, and editing posts, there are a few other key features that you can access through your Social+ dashboard:

Responding to Comments and Messages

Under the Conversations dropdown menu, you can use the Engagements tab to respond to comments and messages. You can use the filters at the top of this page to organize engagements by type, social media network, date received, and more. This makes it easy to manage all of your online interactions in one place.

Responding to Reviews

Under the Reviews dropdown menu, you can use the Inbox tab to view and respond to new customer reviews. This only applies to social media networks that facilitate reviews, such as Facebook and Google Business Profile. When responding to reviews, you can also choose from positive, negative, and neutral response templates to save time.

Monitor Performance

By clicking on the Reports tab, you can access monthly insights and performance data for all your social media accounts. This report is a fantastic way to monitor overall growth and measure the success of specific content.